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Frequently Asked Questions





19-bar Espresso & Cappuccino Maker

1. Getting started with the 19-bar Espresso & Cappuccino Maker

i. Before Powering Up for the first time

As soon as you take it out of the box, make sure to wipe down the machine and wash all individual accessories and attachments to get rid of any potential production residue. 

These include:

  1. Measuring Spoon & Tamper
  2. Lid of Electric Coffee Grinder
  3. 2 x 80ml Premium Double Wall Espresso Glasses
  4. 2 x 310ml Premium Double Wall Cappuccino Glasses
  5. Espresso Stainless Steel Heating Tray
  6. Portafilter
  7. Single and Double Espresso Baskets
  8. Latte Art Stencils
  9. Milk Tank
  10. Detachable 1.40L Water Tank

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19-bar Espresso & Cappuccino Maker

1. Getting started with the 19-bar Espresso & Cappuccino Maker

ii. First Use Cleaning and Unlocking

  1. Fill the Water Tank and Milk Tank to the “MAX” line and place them appropriately in the machine
  2. Place either the Single or the Double filter basket into the portafilter - without any coffee powder - and lock this into the brew head 
  3. Plug the machine into a power source and switch it on
  4. Place a cup underneath the brew head and portafilter
  5. Press clean and wait for water to draw through the machine and into your cup. 
  6. Once this process has finished, 2 beeps will sound indicating your machine is ready to go. 

Watch our helpful video to thoroughly guide you through the quick unlocking process.




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19-bar Espresso & Cappuccino Maker

2. Preparing your first espresso with the 19-bar EspressoWorks Espresso & Cappuccino Maker

If you’d like a warm cup to not hinder the temperature of the coffee, be sure to switch on the machine and place the cups on the heating tray for at least 5-10 minutes. 
  1. Fill the water tank with water, tamp coffee powder into the portafilter and insert the portafilter into the machine correctly. Power the machine on and wait until the lights on the control panel stop flashing.
  2. Place a cup under the brew head and portafilter
  3. Press the “SINGLE” or “DOUBLE” on the control panel for a single or double espresso respectively
  4. The lights will start flashing as the process begins. Your espresso is ready when the process stops and another beep is emitted. 

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19-bar Espresso & Cappuccino Maker

3. Making a Cappuccino / Latte Macchiato

  1. Fill the water tank with water, tamp coffee powder into the filter and insert the portafilter into the machine correctly
  2. Press the release button while pulling the milk reservoir out from its position concurrently. Remove the milk reservoir cover by pressing the release button on the cover and flipping it up
  3. Pour milk in the milk reservoir over the “MIN” label. Do not exceed the max marking. Place the cover and milk reservoir back in position. Ensure it fits correctly with a click sound. Do not use hot milk.
  4. Fold out the milk nozzle using the lever. Turn the dial on the milk reservoir cover for the milk froth.
  5. Place a suitable cup under the brew head and milk nozzle. Power the machine on and wait until the control panel stops flashing
  6. Press the “CAPPUCCINO” button or the “LATTE MACCHIATO” button. A “beep” sound will be emitted and the selected function button flashes. When the brewing process is done, another “beep” will sound. The control panel will be fully lit up and the machine will switch to the stand-by mode automatically.

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19-bar Espresso & Cappuccino Maker

4. How to Froth Milk

  1. Fill the water tank with water. Fill the milk reservoir. Fold out the milk nozzle
  2. Select the setting you want using the dial. Place a suitable cup below the milk nozzle. Power the machine on and wait until the control panel stops flashing. NOTE: For more milk froth, turn the dial to the top right. For more hot milk, turn the dial to the bottom left.
  3. Press the “MILK FROTH” button. A “beep” sound will be emitted and the selected function button flashes. When the frothing process is done, another “beep” sounds. The control panel will be fully lit up and the machine will switch to stand-by mode automatically.

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19-bar Espresso & Cappuccino Maker

5. Programming your desired amount of Espresso and Milk

Espresso, Double Espresso, Milk Froth

  1. Fill the machine as if you are about to make a coffee
  2. If necessary, fold out the milk nozzle using the lever.
  3. Place a suitable cup below the brew head or the milk nozzle.
  4. Select the function that is to be reprogrammed. Press the appropriate button (a beep will sound) and keep it held down (another beep will sound).
  5. The machine starts to prepare espresso or make milk froth.
  6. Only let go of the button once the quantity of milk or espresso that you want has passed through. You will hear three beeps. This quantity is now saved under the corresponding function.

Cappuccino and Latte Macchiato

This process must be carried out twice for latte macchiato and cappuccino: once for the quantity of espresso and once for the quantity of milk:

  1. On the first operation, set the quantity of milk you want in the manner described in the previous section. Make sure that the milk nozzle is folded out and there is a cup below the milk nozzle.
  2. Start a second operation by pressing the appropriate button again. A beep will sound.
  3. Wait until the quantity of milk has passed through.
  4. As soon as the machine starts to make espresso, press the appropriate button again and hold it down. Another beep will sound.
  5. Only let go of the button again once the quantity of espresso that you want has passed through. You will hear three beeps. Now both the quantity of milk and the quantity of espresso are saved under the appropriate function.

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19-bar Espresso & Cappuccino Maker

6. Reset to Factory Settings

  1. Switch off the machine via the “On / Off” button.
  2. Press the “SINGLE ESPRESSO” and “DOUBLE ESPRESSO” buttons simultaneously and keep them held down.
  3. Switch the machine back on via the “On / Off” button. The control panel will flash 5 times and 5 beeps are heard.
  4. Let go of the buttons. The machine has now been reset to its original factory settings. 

Check out our handy video to guide you through factory resetting:





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19-bar Espresso & Cappuccino Maker

7. How to Clean

i. Light and Regular Cleaning

  1. Unplug your espresso machine from the power outlet and allow for it to completely cool off before cleaning.
  2. Clean the milk reservoir and the filters after every use.
  3. Rinse through the tube in the milk reservoir with clear hot water to remove milk residues after every use.
  4. Regularly run the cleaning program to clean the milk reservoir system as well as the brew head on the portafilter.
  5. Wipe down the housing with a damp cloth. If necessary, use a little mild detergent to remove more intense soiling.
  6. Thoroughly dry the machine and all accessories before assembling it again.
  7. Check the mains cable regularly for any damage.
NOTE:
  • Do not use any toxic, corrosive or abrasive cleaning agents or scouring sponges to clean the machine. These can damage the surface.
  • Never immerse the machine in water.
  • Do not use the machine without a suitable container below the brew head and the milk nozzle.
  • The water tank and milk reservoir are not suitable for the dishwasher

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19-bar Espresso & Cappuccino Maker

7. How to Clean

ii. Cleaning the Milk Frother - Quick Clean after every use

The quick clean of the milk reservoir system should be carried out after every use so that no milk residues can remain in the system and dry on or go mouldy.
  1. Fill the milk reservoir with water (see the section in the Preparing Cappuccino and Macchiato chapter on page 8).
  2. Fold out the milk nozzle using the lever.
  3. Press the “On / Off” button to switch on the machine and preheat the water. The control panel flashes during the heating process.
  4. Place a suitable cup below the milk nozzle.
  5. As soon as the machine has heated up, the control panel stops flashing. Press the button. A beep will sound. The self-cleaning will start and the button will flash.
  6. Run the program and pour away the contents of the cup after the self-cleaning finishes.
  7. Repeat this process if necessary

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19-bar Espresso & Cappuccino Maker

7. How to Clean

iii. Cleaning the Filter Baskets

After using the machine, allow it to cool down. Unlock the portafilter from the machine and empty out the used grinds into the sink. Rinse the portafilter and filter basket under the sink and dry well. If your filter baskets seem clogged, we suggest using a tiny needle every so often to help pop out any grinds that may get caught in the filter basket holes.

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19-bar Espresso & Cappuccino Maker

7. How to Clean

iv. Intensive Clean of Machine, Portafilter, and Milk Frother

Part 1

  1. Fill the water tank with water
  2. Fill the milk reservoir with water
  3. Fold out the milk nozzle using the lever.
  4. Press and Hold the “CLEAN” button 4~5secs. The blue lights will illuminate and flash.
  5. The cleaning procedure will run for around 15 minutes.
  6. The “CLEAN” button will remain illuminated after this step is completed.

Part 2

  1. Press the “CLEAN” button again (around 1sec.)
  2. The cleaning procedure will run for around 5 minutes.
  3. Once completed, the yellow indicator light will go away after 2 beeps

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19-bar Espresso & Cappuccino Maker

8. Descaling the machine

The first indications that descaling is required are a large amount of steam being produced and slower brewing of the espresso. The machine indicates at regular intervals that it needs to be descaled. When the yellow control lamp is lit, a descaling process should be performed. The control lamp goes out as soon as a cleaning or descaling process has been performed.

Limescale deposits have an adverse effect not only on the quality of the espresso and the water, but they also cause power losses and shorten the lifespan of the machine. The thicker a limescale layer is, the more difficult it is to remove.

We therefore recommend regularly removing limescale deposits with a descaling agent in accordance with the water quality in your area and how often the machine is used (approx. every 2 – 6 weeks).

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15-bar Espresso Machine

1. Getting Started with the 15-bar Espresso Machine

i. Before Powering On

Before switching on and preparing your first espresso with your brand new 15-bar EspressoWorks Espresso Machine, make sure to give all the washable parts a rinse before use.

These include:

  1. Measuring Spoon & Tamper
  2. Lid of Electric Coffee Grinder
  3. 2 x Porcelain Cups
  4. Stainless Steel Heating Tray
  5. Portafilter
  6. Single and Double Espresso Baskets
  7. Steamer
  8. Milk Frothing Cup
  9. Detachable 1.25L Water Tank

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15-bar Espresso Machine

1. Getting Started with the 15-bar Espresso Machine

ii. Powering Up Your Machine

  1. Place your espresso machine on a flat and dry surface
  2. Ensure that the control dial is set to the center “●” dot. Do not plug in your machine to the power source yet. This will be done in Step 6. 
  3. Remove the Portafilter if locked into the brew head
  4. Lift out the Water Tank and fill it with water up to the ‘MAX’ line and then place the Water Tank back in place in the espresso machine
  5. Ensure once again the control dial is set to the center “●” dot.
  6. Plug in your machine.
  7. Press the “ON/OFF” power button. The POWER light will illuminate a solid orange color once the machine has powered up. Once the machine has warmed up, the green “READY” light will illuminate. 
  8. Place an empty cup under the brew head. You are now ready to start making your first espresso with the 15-bar EspressoWorks Espresso Machine.

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15-bar Espresso Machine

2. Preparing Your First Espresso 

  1. If desired, pre-warm the espresso cups by placing them on the heating tray on the top of the machine
  2. Insert your desired filter basket (Single for a single espresso, Double for a double espresso) into the portafilter
  3. Grind your beans and use the Measuring Scoop & Tamper to fill the portafilter basket with the correct measure of coffee. Tamp is it in firmly. 

    NOTE: Do not tamp it down too tight. This is will prevent proper water flow and as a result will negatively affect the taste

  4. Place the portafilter up into the espresso machine. Turn and lock it in place. Place a cup or two underneath. 
  5. Turn the control dial to “ESPRESSO”. Once you have enough espresso in the cup, turn the dial back to the center position. 
  6. Clean out the portafilter and go again! 

NOTE:

  • When making espresso, ensure that the grind is suitable for making espresso. You can purchase pre-ground coffee, or grind it yourself. The grind should be fine, but not too fine or powdery. If the grind is too fine (feels like powder when rubbed between the fingers) the water will not flow properly and the espresso will not be optimal.
  • You may notice that after brewing the coffee, the filter is wet. This is normal, and this is how we get that perfect crema.
  • We recommend preparing your milk before removing the filter from the machine. This will allow some time to evaporate some of the residual water in the coffee grinds.

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15-bar Espresso Machine

3. How to Froth Milk

  1. Fill the stainless steel milk frothing cup ⅓ of the way with fresh, cold milk
  2. Direct the steam wand away from the drip tray so that the steam wand is easy to insert into the frothing cup. Hold the frothing cup at an angle so that the top of the steam wand sits just below the surface of the milk. 
  3. Turn the dial on the machine to “STEAM”
  4. When the foam is at your desired level, turn the control dial back to the center dot. 
  5. Pour the steamed froth into your espresso. 
  6. Wash the steamer wand to avoid milk build up. Loosen the steam nozzle and wash it under running water. Clean the pipe with a cloth. 

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15-bar Espresso Machine

4. How to Clean my EspressoWorks 15-bar Espresso Machine

General Clean

  1. Unplug your machine from the power source and ensure it properly cooled down
  2. Detach the steam wand plastic piece, remove the detachable water tank, remove the drip tray, remove the stainless steel heating tray
  3. Thoroughly wash each of these attachments - as well as the portafilter and filter baskets - and dry them. 
  4. Give the outside of the machine a wipe down
  5. Once everything has dried, place them back where they were

NOTE: Do not use alcohol or solvent cleaner on the machine or any attachments

Deep Clean & Descaling

  1. Fill the with water and a household descaling agent of your choice to the MAX level
  2. Place the milk frothing cup under the built-in steamer and ensure the control dial on the machine to the “●” in the middle. Press the “ON/OFF” button once and wait while the machine heats up. The “POWER” light will illuminate Red.  
  3. Once the “READY” indicator light illuminates Green, turn the control dial to “ESPRESSO” and lets enough water flow for 2 cups of coffee. Then turn the dial back to the center dot “●” and wait for 5 seconds.
  4. When the “READY” indicator light illuminates Green once again, turn the control dial to “STEAM” and wait for 2 minutes before turning the control dial back to the center “●” dot to stop the steaming. 
  5. Press and hold the “ON/OFF” button for 3 seconds. Your machine should turn off and all the indicator lights should not be emitting any light. Wait as the descaling agent cleans your machine for 15 minutes. 
  6. Restart your 15-bar EspressoWorks Espresso Machine, ensuring the control dial is on the center “●” dot, and once the “READY” indicator is green, turn the knob to “ESPRESSO” and let the machine flush out all the water and descaling agent. Turn the dial back to the center “●” position. 
  7. Fill the Water Tank to the “MAX” line. Turn the dial to “ESPRESSO” and let all the water flush out. Repeat this step 3 times. 

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15-bar Espresso Machine

5. How to clean the Filter Baskets

After using the machine, allow it to cool down. Unlock the portafilter from the machine and empty out the used grinds into the sink. Rinse the portafilter and filter basket under the sink and dry well. If your filter baskets seem clogged, we suggest using a tiny needle every so often to help pop out any grinds that may get caught in the filter basket holes.

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Electric Coffee Grinder

1. How to Use the EspressoWorks Coffee Grinder

  1. Carefully unpack your espresso machine and remove all packing material. Wipe the grinding chamber, blades with a damp lint-free cloth or sponge. WARNING: Blades are extremely sharp. Handle with care.
  2. Place the coffee grinder on a flat surface. Remove the lid.
  3. Pour coffee beans into the grinding chamber. Do not use more than 30g of coffee beans.
  4. Secure the lid into the motor base. Align the arrow with the “off” marking on the motor base.
  5. Connect the coffee grinder to the power supply.
  6. Turn the lid clockwise to the “on” mark on the motor base. The coffee grinder will operate. Hold the lid at the “on” position.
  7. If the lid is released, it will return to the “off” position and the coffee grinder will stop operating. Turn and hold the lid to the “on” position if you want the coffee grinder to operate again.
  8. View the consistency of the coffee grounds from the transparent lid. Never remove the lid until the blades stop completely.
  9. Once the desired ground size has been obtained, disconnect the power cable from the power outlet.
  10. Remove the transparent lid and pour out the coffee ground.

NOTE:

Do not run the appliance continuously for more than 30 seconds. After a full 30 second cycle, allow the grinder to rest for another three minutes before using it again.

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Electric Coffee Grinder

2. How to clean the EspressoWorks Electric Coffee Grinder

  1. Always switch off and unplug before cleaning.
  2. Never left the motor unit, power cable or plug get wet. Only the transparent lid can be immersed in water for cleaning.
  3. Clean the lid with water and mild detergent. The lid is not dishwasher-safe. Rinse and dry thoroughly
  4. Never immerse the monitor base in water for cleaning, or fill the grinder chamber with water for cleaning.
  5. Wipe the grinding chamber and blades with a damp cloth, then dry thoroughly. Handle blades and cutting plates with care because they are extremely sharp.

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General Information

1. I would like to return my machine, how do I do this?

Oh no! We are sorry for any inconvenience you may have experienced with our machines. We are constantly striving to improve. Please contact us and we will get back to you regarding next steps. Please note - we can only accept machines that are still in warranty and follow the guidelines as stipulated in our return policy.

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General Information

2. Is there a warranty or satisfaction guarantee?

We are proud to offer a 30-day satisfaction guarantee and a 1-year warranty. Click here to read more. 

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General Information

3. Can I buy a gift card?

Absolutely! Gift cards can be purchased through our online store or simply click here to get you right where you want. 

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General Information

4. Can I cancel my order?

If your order has already been processed and shipped, we will be unable to cancel it. Please get in touch with us regarding next steps once you receive your order in order to return it. Please note that there may be additional costs incurred. 

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General Information

5. Can I add/remove items from my order even though it hasn’t shipped yet?

Please get in touch with us as soon as possible to let us know your order number and what you would like to add or remove. If it's too late, we would be more than happy to help you place another order or process a return once you have received your order. 

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General Information

6. I think there is something wrong with my machine

Please take photos and videos of the issue and send us an email at cs@espresso-works.com and we will be in touch very soon. Ensure you’re machine is still in warranty and you have filled out the product registration form.

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General Information

7. What payment methods do you offer?

We accept all major credit cards. 

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General Information

8. How can I get in touch with you?

Visit our Contact Us page

Alternatively, email us at cs@espresso-works.com

Or give us a call at 1-503-WORKS-58

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General Information

9. COVID-19: What safety and hygiene measures have you implemented?

At EspressoWorks, the health and well-being of our staff is always a top priority. While we have always been diligent in complying with health regulations, we have stepped up the hygiene protocols to ensure the safety of our staff, our packages, and you.

  • Washing Hands: In addition to standard hand-washing habits, our team washes their hands for a minimum of 20 seconds multiple times throughout the day- specifically before/after touching any shared equipment.
  • Disinfection: We wipe down all stations with disinfectants often. We have also increased the frequency of disinfection of high-traffic surface areas.
  • Stay Home: If a team member feels unwell, we will strongly encourage them to stay home.
  • Hands Off: For the time being, we will avoid greetings such as handshakes or hugs.
  • Stocked-up: We make every effort to ensure we are well stocked with extra tissue and alcohol-based hand cleansers.
  • Informed: We will continue to follow the CDC and WHO for facts as they become available. We are ensuring all members of our team are educated on symptoms and are well-informed on prevention best practices.

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General Information

10. What is the Auto-Off function? 

All our machines have an “Auto-Off” function which will automatically activate and switch your machine off when there is 25-30 minutes of inactivity or non-stop activity and will also activate after 3 minutes of constant pump use.

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Shipping & Delivery

1. Do you ship internationally?

Unfortunately we only ship within the U.S. 

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Shipping & Delivery

2. Can I change my shipping address?

Unfortunately we cannot process any changes to shipping addresses once an order has been placed. You will need to contact our delivery partner directly to request an amendment to your delivery address. This may incur an additional charge which comes at our delivery partners’ discretion. 

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Shipping & Delivery

3. How do I track my order?

Please choose the appropriate shipping option at checkout to receive a tracking number. 

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Shipping & Delivery

4. My machine was damaged on delivery.

Oh no! While we take the utmost care in packaging our products safely and securely, we cannot control the handling by our delivery partners. We sincerely apologize for the inconvenience this has caused you. Please take photos/videos of the damages and get in touch with us at cs@espresso-works.com.

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Shipping & Delivery

5. I still haven’t received my order.

If you have waited for an unusually long time to receive your order, please get in touch via our Contact Us form and please include your order number and any tracking information. 

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Coffee

1. What coffee brands do you recommend?

It all depends on personal preference. With the number of coffee brands growing so quickly, we recommend for you to experiment with the varieties available at your local supermarkets, weekend markets, cafes, etc. This way you will find the perfect coffee to make every cup one to look forward to. 

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Coffee

2. Are coffee beans better or pre-ground coffee powder?

Freshly grinding your coffee beans just before brewing ensures you are extracting the freshest taste possible from those beans. As coffee beans release aromas and oil upon being broken up, these easily get lost the longer the wait between grinding and brewing. Of course, what’s most important is finding the beans perfect for your palette. 

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Coffee

3. Are the EspressoWorks machines good as an introduction to brewing coffee?

At EspressoWorks, we strive to set you up for success. Which is why we sell our machines as complete bundles so you don’t have to scrounge around to get your home coffee setup complete. Whether you want to top your lattes with some art, want to perfect frothing milk, or simply to make a better cup of coffee every morning - we have you covered from A to Z. Our All-in-One bundles are ideal to introduce newcomers to homemade coffee and equally functional for those baristas wanting to polish their skills. 

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Coffee

4. Is coffee good for health? 

Coffee is rich in antioxidants and numerous minerals which have shown to provide an array of health benefits. However, if you have any pre-existing health conditions or are concerned about the effect of coffee on your health, please seek advice from your doctor first. 

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Coffee

5. How can I recycle the used coffee grounds?

Used coffee grounds can be recycled as fertilizer for soil, to make candles, or even as part of your beauty regime. We have a fantastic blog article that guides you through everything you need to know about recycling used coffee grounds. 

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Coffee

5. Why is my espresso not strong?

In terms of getting a stronger brew there are a few steps you can take:

  • Use darker beans. We recommend using a dark French roast which will give you a bolder and stronger espresso taste.
  • You will want to make sure your ground beans are finer but not powdery when rubbed between your fingers.
  • Tamp your beans more firm into the filter baskets so the extraction can pick up more of the espresso taste as it flows through the brew head.

In espresso making, each person has their own definition of the perfect shot. When preparing a shot it is all about trial and error until your find your desired taste. Play around with different bean types, grind sizes and tamp pressure and you soon find your perfect brew.

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