Warranty & Registration

Who Can Seek Warranty

This warranty is extended by EspressoWorks™ to the original owner of this machine for personal, household use.

Good news—if you purchased your machine directly through Espresso-Works.com or our official Amazon store, there is no need to register your product! To claim your warranty, simply provide your Order Number and the email address used for the purchase.

If you purchased your machine in-person at a pop-up or shopping center, please retain a clear photo or copy of your original receipt to be eligible for warranty service. This warranty does not apply to products used for commercial, rental, or re-sale purposes.

What Is Covered

30-Day Defect Guarantee: If your machine arrives defective, damaged, or experiences a manufacturing issue within 30 days of delivery, we will make it right at no cost to you. We will provide a prepaid return shipping label, and you may choose between a brand-new replacement machine or a full 100% refund.

1-Year Manufacturer Warranty: If your machine or an accessory fails within 1 year from the date of purchase due to a defect in material or workmanship, EspressoWorks™ will provide a replacement machine or the necessary replacement parts completely free of charge.

How to File a Claim: To help us quickly diagnose the issue and get you back to brewing, please reach out to our customer support team with:

  1. Your Order Number (or photo of your in-store receipt).

  2. Your current shipping address and phone number (Please note: We cannot ship replacement machines or parts to PO Boxes).

  3. A brief video clearly showing the issue you are experiencing.

What Is Not Covered

This warranty does not apply to machines that have been used commercially or in non-household applications. This warranty does not cover cosmetic changes that do not affect performance, such as discoloration, the effects of abrasives/cleaners, or food build-up. This warranty is only valid if the machine is used and maintained per the instructions, warnings, and safeguards contained in the owner’s manual. The warranty does not apply in the event of failure to observe the operating or assembly instructions. EspressoWorks™ will not be responsible for the cost of any unauthorized warranty repairs

Standard Returns (Non-Defective)

If you change your mind, we are happy to accept returns within 30 days of delivery.

  • Like-New Returns: Machines returned fully intact in their original packaging are eligible for a full refund of the product purchase price. Customers are responsible for return shipping costs.

  • Incomplete Returns: Machines returned with missing original packaging or missing accessories are subject to a standard $50 restocking and packaging fee.

(Standard legal limitations and state rights boilerplate remains the same here)

EspressoWorks™ will not be responsible for the cost of any unauthorized warranty repairs.

NO EMPLOYEE OR REPRESENTATIVE OF ESPRESSOWORKS™ IS AUTHORIZED TO MAKE ANY ADDITIONAL WARRANTY OR ANY MODIFICATION TO THIS WARRANTY WHICH MAY BE BINDING UPON ESPRESSOWORKS™. ACCORDINGLY, PURCHASER SHOULD NOT RELY UPON ANY ADDITIONAL STATEMENTS MADE BY ANY EMPLOYEE OR REPRESENTATIVE OF ESPRESSOWORKST™. IN NO EVENT, WHETHER BASED ON CONTRACT, INDEMNITY, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, SHALL ESPRESSOWORKS™ BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT OR REVENUE.

Some states do not allow limits on warranties. In such states, the above limitations may not apply to you. Outside the U.S.A. and Canada, other warranties may apply.