Refund policy

Before returning your EspressoWorks product, give us a second chance and try out these tips:

  • Troubleshoot – are you having problems using your Espresso Machine? Try our troubleshooting page to see if there’s a quick fix to help you out!

  • User Manual – the user manuals extensively cover the proper use and care of our machines as well as some tips for making your coffee the way you love it.

  • Blog – Browse through an array of ideas, interesting information, and useful tips, all about coffee and enhancing your cup with each grind.

  • Recipes – Coffee can do so much. Whether using the espresso in a dessert or rubbing the used grounds as a delicious marinade for the barbecue, peek in here for mind-blowing recipes using coffee!

  • FAQ – our FAQ guides you through some frequently asked questions that you too may be having.

To return your product or claim your warranty, please get in touch via our Contact Us page. Please have your Order Number and a brief video of the issue (if applicable) ready so we can assist you as quickly as possible!

Please note: We can only process those exchanges and refunds that meet the criteria outlined in our warranty disclaimer or our 30-Day Satisfaction Guarantee.

EspressoWorks Return Policy

If you are not completely satisfied with your purchase of an EspressoWorks machine or accessory, you may be eligible to return your item within 30 days from the receipt of shipment. Please contact our team to start the return process before sending any items back to us.

Terms and conditions of the Return & Refund Policy

  • The item must have been purchased directly from Espresso-Works.com or via the EspressoWorks Official Amazon store. We cannot accept returns of machines purchased from other retailers or resellers.

  • Like-New Returns: Machines and accessories returned fully intact in their original packaging are eligible for a full refund of the product purchase price.

  • Incomplete Returns: Machines returned with missing original packaging or missing accessories will be subject to a standard $50 restocking and packaging fee, which will be deducted from your final refund.

  • Return Shipping: For returns not related to manufacturing defects (e.g., change of mind, ordered wrong item), EspressoWorks does not bear the cost of return shipping. Once the item is shipped back to us, please ensure you provide us with a tracking number.

  • EspressoWorks is not responsible for appliances that are lost or damaged in transit without following our approved return process.

Once our warehouse team receives and inspects the return, EspressoWorks will issue a refund based on your original method of payment.

Dead On Arrival (DOA) / Product Failure Out of the Box

An EspressoWorks machine is considered DOA if it shows symptoms of equipment failure, leaking, or prevents basic operability when you first use it.

If you believe your product is DOA, please contact us with a brief video of the issue within 30 calendar days of delivery. Because your machine arrived defective within our 30-day window, you are eligible for a complimentary resolution at no cost to you. We will provide a prepaid return shipping label, and you may choose between:

  1. A brand-new replacement machine sent to you immediately, OR

  2. A 100% full refund back to your original payment method.

For further information on warranty-related claims, please refer to the EspressoWorks Warranty.