We are sorry for any inconvenience you may have experienced with our machines. We are constantly striving to improve. Please contact us and we will get back to you regarding next steps. Please note - we can only accept machines that are still in warranty and follow the guidelines as stipulated in our return policy.
Absolutely! Gift cards can be purchased through our online store or simply click here to get you right where you want.
If your order has already been processed and shipped, we will be unable to cancel it. Please get in touch with us regarding next steps once you receive your order in order to return it. Please note that there may be additional costs incurred.
Please get in touch with us as soon as possible to let us know your order number and what you would like to add or remove. If it's too late, we would be more than happy to help you place another order or process a return once you have received your order. Please note there may be additional charges for change requests to orders that have already been processed.
Please take photos and videos of the issue and send us an email at cs@espresso-works.com and we will be in touch very soon. Ensure you’re machine is still in warranty and you have filled out the product registration form.
We accept all major credit cards.
Visit our Contact Us page and submit in enquiry there or alternatively email us at cs@espresso-works.com
At EspressoWorks, the health and well-being of our staff is always a top priority. While we have always been diligent in complying with health regulations, we have stepped up the hygiene protocols to ensure the safety of our staff, our packages, and you.
All our machines have an “Auto-Off” function which will automatically activate and switch your machine off when there is 25-30 minutes of inactivity or non-stop activity and will also activate after 3 minutes of constant pump use.
