Returns & Refunds

Before returning your EspressoWorks product, give us a second chance and try out these tips:

• Troubleshoot – are you have problems using your Espresso Machine? Try our troubleshooting page to see if there’s a quick fix to help you out!
• User Manual – the user manuals extensively cover the proper use and care of our machines as well as some tips for making your coffee the way you love it.
• Blog – Browse through an array of ideas, interesting information, and useful tips, all about coffee and enhancing your cup with each grind.
• Recipes – Coffee can do so much. Whether using the espresso in a dessert or rubbing the used grounds as a delicious marinade for the barbecue, peek in here for mind-blowing recipes using coffee!
• FAQ – our FAQ guides you through some frequently asked questions that you too may be having.

To return your product or claim your warranty, please get in touch via our contact us page and make sure your product has been registered.

Please note: We can only process those exchanges and refunds that meet the criteria outlined in our warranty disclaimer.

EspressoWorks Return Policy

If you are not satisfied with your purchase of an EspressoWorks machine, you may be eligible to return your machine within 30 days from receipt of shipment. Please contact us to begin the processing of returns.

Terms and conditions of the Return & Refund Policy

The machine must have been purchased directly from Espresso-Works.com or via the EspressoWorks Official Amazon store. EspressoWorks cannot accept returns of machines purchased from other retailers or resellers.

The purchased machine must be in brand-new condition with original packaging and accessories. Please note that EspressoWorks does not permit the return of or offer refunds for parts or accessories.

Please contact us to start the return process. Please do not return your appliance to EspressoWorks without first contacting our team.

For returns not related to manufacturing defects, EspressoWorks does not bear the cost of return shipping. Once the item is shipped back to us, please ensure to provide a tracking number so we can track the return.

Please note that EspressoWorks is not responsible for appliances that are lost or damaged without following our return process.

If the item is returnable and you send it back to us packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the appliance, EspressoWorks will offer you a refund based on your original method of payment.

Dead On Arrival (DOA): Product Failure Out of the Box                                             

An EspressoWorks machine is considered DOA if it shows symptoms of equipment failure, preventing basic operability when you first use it after opening the box. If you believe that your product is DOA, please contact EspressoWorks within 30 calendar days of the invoice date. EspressoWorks will determine whether the product is DOA and will arrange for the DOA product's return and ship you a replacement product at EspressoWorks’s expense.

For further information on warranty-related claims, please refer to the EspressoWorks Warranty.