Do not attempt to dismantle your machine.
If the cause of failure is not listed below, please contact us at firstname.lastname@example.org or through our Contact Us form
From the bottom of the machine
This could be caused by an overflowing drip tray. Please clean out the drip tray and insert back into the machine.
Please note that it is entirely normal for excess water to flow into the drip tray during and after an extraction/steaming/cleaning process. It is meant to capture the excess liquid from the brewing process. We have made the drip tray easily removable so you can conveniently empty out the water into the sink and place it back in the machine.
If the water leakage problem persists, please contact us at email@example.com and we will be happy to help.
From the outer-side of the filter
This can happen when there are coffee grinds on the rim of the portafilter. Make sure there are no excess grinds on the portafilter rim before locking it into the machine. We also highly recommend you clean the brew head area with a damp cloth after each use, to avoid any grinds getting caught in that area. It is also possible that your silicone gasket in the brew head area may be worn out. Please contact us at firstname.lastname@example.org to request a new gasket along with an easy to replace instruction card.
Slight taste of acidity in the espresso
There are a couple of reasons this could be happening:
- The machine needs to cleaned
- The coffee you are using may be past its use by date or has has been improperly stored.
- The best flavour always comes from freshly ground beans. If you are using pre-ground coffee, ensure to store it in an airtight container and placed in a cool and dry place in order to maintain the freshness of the coffee.
Your grinds may be too coarse and need finer grinds. Grind your beans a bit finer, but not too fine where the grinds feel powder-like when rubbed between your fingers.
The machine is not working
Ensure that the power cord is properly plugged in to a wall socket. If the machine still isn’t working, please contact us at email@example.com and one of our friendly customer service representatives will be in touch very soon.
The steamer wand is not properly frothing the milk or not frothing at all.
There are a few reasons for this to be happening:
- The green “READY” indicator light is not illuminated
- The steamer will only be able to froth milk once the green “READY” indicator light comes on
- The cup being used to froth milk may not be the ideal size
Use a high and narrow cup or the stainless steel milk frothing cup provided with your purchase
- The steam wand may be clogged.
- Remove the black steam wand cover and wipe down the stainless steel wand with a damp rag.
- Use a toothpick to clear out any milk buildup that has accumulated in the wand. You should do this religiously.
- To help loosen the buildup a good tip is to use submerge the wand into a boiling cup of water, and follow it up with the toothpick.
If the problem continues, please get in touch via our Contact Us page or email us at firstname.lastname@example.org and we will be in touch very soon!