2. Preparing your first espresso with the 19-bar Espresso Works Espresso & Cappuccino Maker
If you’d like a warm cup to not hinder the temperature of the coffee, be sure to switch on the machine and place the cups on the heating tray for at least 5-10 minutes.
Fill the water tank with water, tamp coffee powder into the portafilter and insert the portafilter into the machine correctly. Power the machine on and wait until the lights on the control panel stop flashing.
Place a cup under the brew head and portafilter
Press the “SINGLE” or “DOUBLE” on the control panel for a single or double espresso respectively
The lights will start flashing as the process begins. Your espresso is ready when the process stops and another beep is emitted.
Fill the water tank with water, tamp coffee powder into the filter and insert the portafilter into the machine correctly
Press the release button while pulling the milk reservoir out from its position concurrently. Remove the milk reservoir cover by pressing the release button on the cover and flipping it up
Pour milk in the milk reservoir over the “MIN” label. Do not exceed the max marking. Place the cover and milk reservoir back in position. Ensure it fits correctly with a click sound. Do not use hot milk.
Fold out the milk nozzle using the lever. Turn the dial on the milk reservoir cover for the milk froth.
Place a suitable cup under the brew head and milk nozzle. Power the machine on and wait until the control panel stops flashing
Press the “CAPPUCCINO” button or the “LATTE MACCHIATO” button. A “beep” sound will be emitted and the selected function button flashes. When the brewing process is done, another “beep” will sound. The control panel will be fully lit up and the machine will switch to the stand-by mode automatically.
Fill the water tank with water. Fill the milk reservoir. Fold out the milk nozzle
Select the setting you want using the dial. Place a suitable cup below the milk nozzle. Power the machine on and wait until the control panel stops flashing. NOTE: For more milk froth, turn the dial to the top right. For more hot milk, turn the dial to the bottom left.
Press the “MILK FROTH” button. A “beep” sound will be emitted and the selected function button flashes. When the frothing process is done, another “beep” sounds. The control panel will be fully lit up and the machine will switch to stand-by mode automatically.
5. Programming your desired amount of Espresso and Milk
Espresso, Double Espresso, Milk Froth
Fill the machine as if you are about to make a coffee
If necessary, fold out the milk nozzle using the lever.
Place a suitable cup below the brew head or the milk nozzle.
Select the function that is to be reprogrammed. Press the appropriate button (a beep will sound) and keep it held down (another beep will sound).
The machine starts to prepare espresso or make milk froth.
Only let go of the button once the quantity of milk or espresso that you want has passed through. You will hear three beeps. This quantity is now saved under the corresponding function.
Cappuccino and Latte Macchiato
This process must be carried out twice for latte macchiato and cappuccino: once for the quantity of espresso and once for the quantity of milk:
On the first operation, set the quantity of milk you want in the manner described in the previous section. Make sure that the milk nozzle is folded out and there is a cup below the milk nozzle.
Start a second operation by pressing the appropriate button again. A beep will sound.
Wait until the quantity of milk has passed through.
As soon as the machine starts to make espresso, press the appropriate button again and hold it down. Another beep will sound.
Only let go of the button again once the quantity of espresso that you want has passed through. You will hear three beeps. Now both the quantity of milk and the quantity of espresso are saved under the appropriate function.
The first indications that descaling is required are a large amount of steam being produced and slower brewing of the espresso. The machine indicates at regular intervals that it needs to be descaled. When the yellow control lamp is lit, a descaling process should be performed. The control lamp goes out as soon as a cleaning or descaling process has been performed.
Limescale deposits have an adverse effect not only on the quality of the espresso and the water, but they also cause power losses and shorten the lifespan of the machine. The thicker a limescale layer is, the more difficult it is to remove.
We therefore recommend regularly removing limescale deposits with a descaling agent in accordance with the water quality in your area and how often the machine is used (approx. every 2 – 6 weeks).
If desired, pre-warm the espresso cups by placing them on the heating tray on the top of the machine
Insert your desired filter basket (Single for a single espresso, Double for a double espresso) into the portafilter
Grind your beans and use the Measuring Scoop & Tamper to fill the portafilter basket with the correct measure of coffee. Tamp is it in firmly.
NOTE: Do not tamp it down too tight. This is will prevent proper water flow and as a result will negatively affect the taste
Place the portafilter up into the espresso machine. Turn and lock it in place. Place a cup or two underneath.
Turn the control dial to “ESPRESSO”. Once you have enough espresso in the cup, turn the dial back to the center position.
Clean out the portafilter and go again!
When making espresso, ensure that the grind is suitable for making espresso. You can purchase pre-ground coffee, or grind it yourself. The grind should be fine, but not too fine or powdery. If the grind is too fine (feels like powder when rubbed between the fingers) the water will not flow properly and the espresso will not be optimal.
You may notice that after brewing the coffee, the filter is wet. This is normal, and this is how we get that perfect crema.
We recommend preparing your milk before removing the filter from the machine. This will allow some time to evaporate some of the residual water in the coffee grinds.
Fill the stainless steel milk frothing cup ⅓ of the way with fresh, cold milk
Direct the steam wand away from the drip tray so that the steam wand is easy to insert into the frothing cup. Hold the frothing cup at an angle so that the top of the steam wand sits just below the surface of the milk.
Turn the dial on the machine to “STEAM”
When the foam is at your desired level, turn the control dial back to the center dot.
Pour the steamed froth into your espresso.
Wash the steamer wand to avoid milk build up. Loosen the steam nozzle and wash it under running water. Clean the pipe with a cloth.
4. How to Clean my Espresso Works 15-bar Espresso Machine
Unplug your machine from the power source and ensure it properly cooled down
Detach the steam wand plastic piece, remove the detachable water tank, remove the drip tray, remove the stainless steel heating tray
Thoroughly wash each of these attachments - as well as the portafilter and filter baskets - and dry them.
Give the outside of the machine a wipe down
Once everything has dried, place them back where they were
NOTE: Do not use alcohol or solvent cleaner on the machine or any attachments
Deep Clean & Descaling
Fill the with water and a household descaling agent of your choice to the MAX level
Place the milk frothing cup under the built-in steamer and ensure the control dial on the machine to the “●” in the middle. Press the “ON/OFF” button once and wait while the machine heats up. The “POWER” light will illuminate Red.
Once the “READY” indicator light illuminates Green, turn the control dial to “ESPRESSO” and lets enough water flow for 2 cups of coffee. Then turn the dial back to the center dot “●” and wait for 5 seconds.
When the “READY” indicator light illuminates Green once again, turn the control dial to “STEAM” and wait for 2 minutes before turning the control dial back to the center “●” dot to stop the steaming.
Press and hold the “ON/OFF” button for 3 seconds. Your machine should turn off and all the indicator lights should not be emitting any light. Wait as the descaling agent cleans your machine for 15 minutes.
Restart your 15-bar Espresso Works Espresso Machine, ensuring the control dial is on the center “●” dot, and once the “READY” indicator is green, turn the knob to “ESPRESSO” and let the machine flush out all the water and descaling agent. Turn the dial back to the center “●” position.
Fill the Water Tank to the “MAX” line. Turn the dial to “ESPRESSO” and let all the water flush out. Repeat this step 3 times.
1. I would like to return my machine, how do I do this?
Oh no! We are sorry for any inconvenience you may have experienced with our machines. We are constantly striving to improve. Please contact us and we will get back to you regarding next steps. Please note - we can only accept machines that are still in warranty and follow the guidelines as stipulated in our return policy.
If your order has already been processed and shipped, we will be unable to cancel it. Please get in touch with us regarding next steps once you receive your order in order to return it. Please note that there may be additional costs incurred.
5. Can I add/remove items from my order even though it hasn’t shipped yet?
Please get in touch with us as soon as possible to let us know your order number and what you would like to add or remove. If it's too late, we would be more than happy to help you place another order or process a return once you have received your order.
6. I think there is something wrong with my machine
Please take photos and videos of the issue and send us an email at email@example.com and we will be in touch very soon. Ensure you’re machine is still in warranty and you have filled out the product registration form.
9. COVID-19: What safety and hygiene measures have you implemented?
At Espresso Works, the health and well-being of our staff is always a top priority. While we have always been diligent in complying with health regulations, we have stepped up the hygiene protocols to ensure the safety of our staff, our packages, and you.
Washing Hands: In addition to standard hand-washing habits, our team washes their hands for a minimum of 20 seconds multiple times throughout the day- specifically before/after touching any shared equipment.
Disinfection: We wipe down all stations with disinfectants often. We have also increased the frequency of disinfection of high-traffic surface areas.
Stay Home: If a team member feels unwell, we will strongly encourage them to stay home.
Hands Off: For the time being, we will avoid greetings such as handshakes or hugs.
Stocked-up: We make every effort to ensure we are well stocked with extra tissue and alcohol-based hand cleansers.
Informed: We will continue to follow the CDC and WHO for facts as they become available. We are ensuring all members of our team are educated on symptoms and are well-informed on prevention best practices.
All our machines have an “Auto-Off” function which will automatically activate and switch your machine off when there is 25-30 minutes of inactivity or non-stop activity and will also activate after 3 minutes of constant pump use.
Unfortunately we cannot process any changes to shipping addresses once an order has been placed. You will need to contact our delivery partner directly to request an amendment to your delivery address. This may incur an additional charge which comes at our delivery partners’ discretion.
Oh no! While we take the utmost care in packaging our products safely and securely, we cannot control the handling by our delivery partners. We sincerely apologize for the inconvenience this has caused you. Please take photos/videos of the damages and get in touch with us at firstname.lastname@example.org.
It all depends on personal preference. With the number of coffee brands growing so quickly, we recommend for you to experiment with the varieties available at your local supermarkets, weekend markets, cafes, etc. This way you will find the perfect coffee to make every cup one to look forward to.
2. Are coffee beans better or pre-ground coffee powder?
Freshly grinding your coffee beans just before brewing ensures you are extracting the freshest taste possible from those beans. As coffee beans release aromas and oil upon being broken up, these easily get lost the longer the wait between grinding and brewing. Of course, what’s most important is finding the beans perfect for your palette.
3. Are the Espresso Works machines good as an introduction to brewing coffee?
At Espresso Works, we strive to set you up for success. Which is why we sell our machines as complete bundles so you don’t have to scrounge around to get your home coffee setup complete. Whether you want to top your lattes with some art, want to perfect frothing milk, or simply to make a better cup of coffee every morning - we have you covered from A to Z. Our All-in-One bundles are ideal to introduce newcomers to homemade coffee and equally functional for those baristas wanting to polish their skills.
Coffee is rich in antioxidants and numerous minerals which have shown to provide an array of health benefits. However, if you have any pre-existing health conditions or are concerned about the effect of coffee on your health, please seek advice from your doctor first.
Used coffee grounds can be recycled as fertilizer for soil, to make candles, or even as part of your beauty regime. We have a fantastic blog article that guides you through everything you need to know about recycling used coffee grounds.